Refund Policy
Thank you for choosing sftenglishwiththaraka.lk for your online learning needs. We are committed to providing high-quality educational content and a seamless learning experience. Please read our refund policy carefully before making a purchase.
Refund Eligibility
As our products are digital learning services (e.g., online courses, video content, tutoring sessions), we follow a strict no-refund policy once access to the content has been granted or sessions have commenced.
However, we understand that certain exceptional circumstances may occur. Refund requests will be considered on a case-by-case basis under the following conditions:
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You have not yet accessed the course materials.
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Your lessons was cancelled or not delivered as promised.
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There were technical issues on our end that prevented you from accessing the course or content.
How to Request a Refund
To request a refund, please contact us at tharakasmadhuranga@gmail.com within 3 days of your purchase. Include:
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Your full name
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Order ID
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Course or service name
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Reason for your refund request
We aim to respond within 3-5 business days.
Non-Refundable Items
The following situations are non-refundable:
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Missed sessions due to user-related issues (e.g., scheduling conflicts, poor internet, client side technical issues)
How to Request a Refund
If your refund request is approved, we will initiate the refund to your original method of payment. Please allow 7–10 business days for the transaction to reflect in your account, depending on your bank or payment provider.